Hedrick Medical Center Specialty Clinic - Saint Luke's
Pain Management • Chillicothe, MO
Ratings by platform
- CMS/HCAHPS and various reporting platforms: 5/5 stars (CMS/HCAHPS related ratings) (116 completed HCAHPS surveys in the 2024 reporting period)
- Healthgrades: 85% (patients who rated 9 or 10)
- U.S. News & World Report: 5/5 (Patient Experience Score)
What patients say
Patients praise
- high patient recommendation rates
- strong patient experience and satisfaction ratings (often 5/5 stars)
- responsive and attentive medical staff with good bedside manner
- efficient and timely care delivery
- favorable CMS overall quality star rating
Common complaints
- potential concern regarding healthcare-associated infection (HAI) benchmarks in CMS dataset
In patients' words
"Dr. Lent listened to my concerns, very good bed side manner, very compassionate!"
— Healthgrades review for Dr. Lent"Dr. Lent is always attentive, listening, and direct. Plus pleasant! I don’t know any friend who doe not like her a lot!"
— Healthgrades review for Dr. Lent"The five-star rating underscores our relentless commitment to delivering exceptional health care services and ensuring the wellbeing of our patients."
— Steve Schieber, CEO, Hedrick Medical CenterMore clinics in Chillicothe
Hedrick Medical Center Specialty Clinic
Patients praise: strong communication with nurses and doctors · compassionate and attentive providers.
Hedrick Medical Center Outpatient Rehabilitation - Saint Luke's
Patients praise: compassionate and professional staff · timely care in emergency settings.
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