Hedrick Medical Center - Kansas City Urology Care
Oncology • Chillicothe, MO
Ratings by platform
- CMS/HCAHPS (reported via various platforms): 5 out of 5 stars (for Hedrick Medical Center based on CMS data) (106-116 surveys reported by CMS)
- Birdeye (Kansas City Urology Care): 4.7 out of 5 stars (520 reviews)
- Healthgrades (Kansas City Urology Care): 1 out of 5 stars (1 review)
What patients say
Patients praise
- Strong nurse and doctor communication (at Hedrick Medical Center)
- Generally high overall patient satisfaction for Hedrick Medical Center (5-star rating)
- Timely care and responsiveness (at Hedrick Medical Center)
- Professionalism and knowledge of specific providers (Kansas City Urology Care)
Common complaints
- Difficulty scheduling appointments
- Unresponsive staff or lack of follow-up calls
- Perceived rude or uncaring behavior by some providers
- Ineffective treatment experiences
In patients' words
"I was very grateful and impressed by the knowledge and explanation given to us as well as the new science presented... we had some hope for the first time in a week."
— Birdeye review for Kansas City Urology Care"I was lied to when I made my appointment... the doctor was uncaring and rude, they did an unnecessary test while I was there and the office manager will not return my calls."
— Birdeye review for Kansas City Urology Care"They don’t return phone calls... The medicine he promised the machines are broke down half the time ridiculous. And the owner was supposed to call me back. You never heard a word."
— Healthgrades review for Kansas City Urology CareMore clinics in Chillicothe
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