Chicopee Primary Care Team - Holyoke Health
Primary Care • Chicopee, MA
Ratings by platform
- Bippermedia (Walk-In Care location): 2.9 out of 5 stars (30 reviews)
What patients say
Patients praise
- Individual providers are occasionally described as friendly, wonderful, or skilled
- Staff members are sometimes noted as being friendly, even when systemic issues persist
Common complaints
- Difficulty reaching the office via phone, including long wait times and unreturned calls
- Challenges with scheduling appointments and long delays in receiving care
- Reports of disorganized office administration and poor communication regarding referrals and records
- Perceived lack of attentiveness or urgency from staff members
In patients' words
"The people at the front desk never answer the phones literally ever. ... You can call here 80 times a day and you’re lucky if they answer ONCE."
— LocalityBiz user review"I have fallen through the crack several times. They are very disorganized. The staff is very friendly and that's the only reason they're getting two stars."
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