Primary Care | Northwestern Medicine
Primary Care • Chicago, IL
Ratings by platform
- Birdeye (Northwestern Medicine Primary and Specialty Care Arkes Pavilion, Chicago, IL): 2.0/5 (4 reviews) (4)
- Birdeye (Northwestern Medical Group at Lakeview, Chicago, IL): 2.9/5 (88 reviews) (88)
- Birdeye (Northwestern Medicine Primary Care Lavin Pavilion Suite 2150, Chicago, IL): 3.0/5 (2 reviews) (2)
- Yelp (Northwestern Medicine, Chicago, IL listing): Not stated in provided snippet (review highlights indicate negative sentiment) (Not stated in provided snippet)
What patients say
Patients praise
- Some patients describe staff/clinician as professional, caring, and responsive during visits (e.g., front desk/nursing/doctor during primary care or urgent care-style encounters).
Common complaints
- Difficulty getting timely appointments / long waits for new patients.
- Rude/dismissive staff and poor communication.
- Clerical/billing issues and lack of transparency/accountability.
- Reports of medication-handling problems (in at least one review).
In patients' words
""RUN FAR AWAY from NWM if you have any urgent issues...expect wait times in the 4-6months range...scheduling with this network is a dumpster fire""
— Birdeye review for Northwestern Medicine Primary and Specialty Care Arkes Pavilion""Impossible to get an appointment in a timely fashion...Nowadays you wait several months (if not more) for an appointment""
— Birdeye review for Northwestern Medicine Primary and Specialty Care Arkes Pavilion""Just a nightmare to deal with. Months wait for an appointment, rude and dismissive staff, long waits, clerical errors and issues with communication.""
— Birdeye review for Northwestern Medicine Primary and Specialty Care Arkes Pavilion""Catherine the front desk person was very good and nice. Tabitha the nurse was great at taking vitals...Lekshmi Nair was great at doctoring during my physical.""
— Birdeye review for Northwestern Medicine Primary and Specialty Care Arkes Pavilion""After waiting for close to 8 months to see Dr. Philander...a phone call stating that she’s changed her mind and not taking new patients…no care, no concern.""
— Birdeye review for Northwestern Medical Group at Lakeview""I had lab work done...Northwestern Medicine failed to send this to my health insurance...kept getting bills""
— BBB complaints page for Northwestern MedicineMore clinics in Chicago
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