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Primary Care in Chicago - Rush University Medical Center

Primary CareChicago, IL

★★★☆☆2.5/5303 reviews across 2 platforms

Ratings by platform

  • Yelp (Rush University Medical Center): 2.5/5 (303 reviews)
  • Rush University Medical Center Physician Directory: 4.8/5 (Individual provider ratings vary)

What patients say

Patients praise

  • attentive and thorough physician care
  • professional and caring medical teams
  • effective specialty programs for complex conditions

Common complaints

  • billing issues and overcharges
  • poor customer service responsiveness
  • dismissive or non-responsive care experiences

In patients' words

"I always feel that Dr. Lambert cares about my health and well being. He is thorough and if I have questions he will explain completely."

Patient review for Dr. Carl Lambert, Rush University Medical Center

"Very bad customer service and care. Not responsive to patients. I was ignored and dismissed."

Yelp review for RUSH Primary Care

"After reviewing my documents, I identified an out-of-pocket overpayment. I was charged an extra $400 … am extremely disappointed in this ..."

Yelp review for RUSH University Medical Center

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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