Psychiatry and Psychology Services - Rush University Medical Center
Mental Health and Psychiatry • Chicago, IL
Ratings by platform
- 4doctors.net (Rush Outpatient Psychiatry - Westgate): 3.0/5 (10)
- TrustReviewers.com (Rush Outpatient Psychiatry - West Campus): 3.8/5 (4)
- Yelp (General Rush University Medical Center): 2.6/5 (271)
What patients say
Patients praise
- Some patients report life-saving care and successful treatment outcomes
- Improvement in Press Ganey patient experience scores for inpatient behavioral health units
- Multidisciplinary team approach to care
Common complaints
- Long wait times and difficulty scheduling new patient appointments
- Perceived lack of responsiveness in communication (e.g., returned calls)
- Reports of condescending or paternalistic staff behavior in certain programs
- Historical safety concerns regarding facility infrastructure (e.g., ligature risks)
- Serious legal allegations regarding patient safety incidents
In patients' words
"The psychiatrists at Rush saved my life period."
— 4doctors.net (Rush Outpatient Psychiatry - Westgate) user review"Been suffering for months now as I wait to hear back about getting interventional treatment with them. Tried to be patient while they process a prior authorization but they won't return any of my voicemails or give me any updates."
— 4doctors.net (Rush Outpatient Psychiatry - Westgate) user review"Horrendous adult day/outpatient program. The staff are condescending and treat you like a child."
— TrustReviewers.com (Rush Outpatient Psychiatry - West Campus) user reviewMore clinics in Chicago
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