ACCESS Family Health Society
Women's Health • Chicago Heights, IL
Ratings by platform
- WebMD: 5/5 stars (WebMD single review) (1)
- BestProsInTown: Not explicitly stated (overall positive tone) (82 (referenced in title))
What patients say
Patients praise
- Helpful and professional support staff, particularly benefits specialists for insurance enrollment
- Positive experiences with pediatric care and doctor/nurse interactions
- Clean facility environment and generally reasonable wait times for in-person appointments
- Welcoming and caring staff that foster a community-like atmosphere
Common complaints
- Concerns regarding sanitation and medical protocols, specifically in the lab area
- Complaints about lab staff training and professionalism during blood draws on children
- Reports of long wait times or scheduling issues, particularly over the phone
- Dissatisfaction with specific physician interactions regarding maternity care and communication
In patients' words
"This place is unsanitary and does not follow protocol. The lab tech... was aggressively flicking his veins and when I told her I wanted to go to a different lab she rushed back to his first arm- tied it so tight his skin folded over and tried to rush to get a needle in BEFORE even finding a vein."
— LocalityBiz Review"The insurance and benefits specialist, Karen, was just wonderful. She helped me with the entire process of enrolling with medicaid... I am so appreciative of her help, her excellent customer service, her sincerity and her professionalism."
— A-Better-Place Review"Access Family Health Society provides a welcoming and clean environment, with friendly and patient staff. The wait time is minimal, and the doctors and nurses are caring and gentle."
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