Doctor's Offices & Clinics in Chicago Heights, IL - Oak Street Health
Surgery • Chicago Heights, IL
Ratings by platform
- Oak Street Health (Oakstreethealth.com listing for Chicago Heights, IL): 4.47 out of 5 stars (4.47 rating shown; review count not specified in provided results)
- Oak Street Health Lincoln Crossing Primary Care Clinic page: 1 out of 5 stars (39 written reviews)
- BBB (Oak Street Health/Corporate) customer reviews: 1.34/5 stars (Average of 89 customer reviews)
What patients say
Patients praise
- Some reviewers describe clinicians/staff as patient, respectful, friendly, and professional
- Some mention good patient experience in spite of large patient load
Common complaints
- Difficulty getting in touch with the clinic/phone access; unable to reach a nurse or doctor
- Problems with responsiveness for test results and prescriptions/refills
- Unfavorable experiences such as only seeing nurse practitioners instead of doctors, and complaints about provider communication
- Overall low ratings and complaints to BBB; reported billing/insurance issues and unprofessional staff interactions
In patients' words
"“This is a terrible place for health care. It is impossible to call them directly. You have to go through several operators, who can never get a nurse or doctor ...”"
— Yelp review snippet"“I am continually having problems getting prescriptions from this clinic. I never get to see or talk to a DOCTOR ... always a nurse practitioner.”"
— BBB complaints summary (snippet)"“They don’t call you and give you no results.”"
— Oak Street Health location page highlights (snippet)"“Dr. Janae Ware and her team are patient, respectful, friendly and professional.”"
— LocalityBiz review snippetMore clinics in Chicago Heights
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