ACCESS Family Health Society
Family Medicine • Chicago Heights, IL
Ratings by platform
- WebMD, Yelp (for broader network): Low aggregated ratings on some third-party platforms (e.g., 2.3/5 on Yelp for the broader network) (Limited volume of publicly available reviews specifically for the Chicago Heights location)
What patients say
Patients praise
- Appreciation for providing accessible, low-cost or free healthcare to underserved populations
- Staff described as kind and helpful by some patients
- Positive feedback regarding patient confidentiality measures
Common complaints
- Reports of unprofessional and rude staff behavior
- Allegations of discriminatory or racially insensitive conduct by front desk staff
- Concerns regarding sanitary conditions and medical protocols in the laboratory
- Reports of poor communication and failure to follow up on patient complaints
- Frustrations with appointment scheduling and strict enforcement of late policies despite available capacity
In patients' words
"This place is unsanitary and does not follow protocol... The front desk staff are very unprofessional. I hate to pull the racism card but I believe they are very much so racist."
— LocalityBiz (user review)"I adore what this place is doing for the community. Providing cheaper if not free healthcare to those who can't afford it... The staff is friendly and accommodating."
— Yelp (user review)More clinics in Chicago Heights
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