Chesapeake VA Clinic | VA Hampton Health Care
Laboratory Services • Chesapeake, VA
Ratings by platform
- Birdeye: 4.2 out of 5 stars (based on 5 reviews) (5)
What patients say
Patients praise
- Modern, state-of-the-art facility designed to improve access for Southside veterans
- Staff described by some patients as professional, compassionate, and dedicated to veterans
- General appreciation for the convenience of a Southside location, reducing the need to cross bridges or tunnels to Hampton
Common complaints
- Persistent staffing shortages and recruitment challenges, with many positions remaining vacant despite ongoing hiring efforts
- Patients report having to travel to the Hampton VAMC for tests or procedures unavailable at the Chesapeake clinic
- Broader concerns regarding burnout among staff and federal hiring constraints impacting local operations
- Past reports of appointment scheduling delays and communication issues within the Hampton VA system which the new clinic aimed to alleviate
In patients' words
"As a veteran, I truly appreciate the care and respect I received at this clinic. From check-in to the actual appointment, the staff was professional, compassionate, and understanding of the unique needs veterans face."
— Birdeye Review"I go to see my doctor, who is now at the Chesapeake clinic. If he says, Susan, I want you to get a scan for this... I gotta go all the way up to Hampton. People are scared. They're concerned and they're pissed off, very honestly."
— WHRO News (Testimony of retired Master Chief Petty Officer Susan Hippen)More clinics in Chesapeake
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