General Surgery | Physicians' Clinic of Iowa | Eastern Iowa
General Surgery • Cherokee, IA
Ratings by platform
- WebMD (Dr. Paul Renz): 5.0/5.0 (11)
- WebMD (Dr. Robert Keating): 4.0/5.0 (10)
What patients say
Patients praise
- Courteous staff reported in some departments
- Comprehensive and specialty medical care offered
- Strong patient satisfaction in specific departments like Pediatrics
Common complaints
- Billing and collection issues
- Negative bedside manner reported for specific providers
- Contractual disputes with insurance payers affecting patients
- Poor communication regarding appointments and follow-up
In patients' words
"Do not use him. My hernia was twice as bad after he did the mergery for repair. He also has terrible bedside manner"
— WebMD Review for Dr. Robert Keating"If I could give zero stars, I would. This was hands-down the worst experience I’ve had in healthcare, both medically and financially."
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