Cheney Care Center: Senior Living | Cheney, WA
Skilled Nursing • Cheney, WA
Ratings by platform
- NursingHomeDatabase.com / CMS: 3 out of 5 stars (CMS Overall Rating) (14 complaints on record (total))
- SeniorAdvice.com: 3.4 out of 5 stars (2 complaints reported (on SeniorAdvice.com))
- MyCaringPlan.com: 7.1 out of 10 (based on proprietary scoring) (11 reviews across the web)
What patients say
Patients praise
- Attentive, kind, and caring staff members who are praised by many families
- Strong sense of community atmosphere and supportive environment for seniors
- Convenient location close to essential amenities with ample parking
- Recognition of long-tenured staff who are familiar with residents' backgrounds
Common complaints
- Allegations of management concerns and treatment issues
- Reports of rudeness from reception staff and poor customer service experiences
- Communication lapses and difficulties getting responses to messages
- Occasional mentions of staffing shortages on evenings and weekends
In patients' words
"The nurses and other staff members are attentive and kind. Any problems that arose were dealt with swiftly and efficiently."
— Caring.com Review"My parents have lived here for a number of years now. Great 'community' atmosphere. Offers several lifestyles of independent living."
— Cheney Care Community Website Testimonial"In online reviews, many families praise long-tenured staff members for knowing residents 'by name and by story'... Others cite communication lapses, delayed therapy start dates and staffing shortages on evenings and weekends."
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