Sleep Medicine | Care & Treatment
Sleep Medicine • Cheektowaga, NY
Ratings by platform
- WebMD: Not specified overall (2 reviews total) (2)
- Yahoo Local (Buffalo CPAP): 2.5/5 stars (17)
- FindATopDoc (Dr. Eric Tenbrock): 4/5 stars (5)
- Healthgrades (Dr. Kenneth Halliwell): High (based on multiple positive patient testimonials)
What patients say
Patients praise
- Punctual and knowledgeable medical providers
- Effective and helpful treatment recommendations for sleep apnea and CPAP issues
- Friendly, caring environment at some specific practices
- Clear explanations of conditions and treatment options
Common complaints
- Difficulty reaching staff by phone and long wait times for appointments
- Poor communication, particularly regarding billing and insurance issues
- Frustration with disorganized office management and follow-up processes
- Mixed experiences with staff professionalism and responsiveness
In patients' words
"Dr. Halliwell is great!. He offers suggestions. is thorough, has a kind gentle manner and doesn't push any treatment on you... It is always easy to reach him regarding a situation with your treatment and unlike other doctors, he calls back himself."
— Healthgrades (Patient Review)"Worst customer experience... The rep stated she did search the provider/facility and that there was an in network provider number... I called back the office and spoke with the billing rep and right off the bat she was combative, argumentative and very dismissive."
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