Kaleida Health Laboratories
Laboratory Services • Cheektowaga, NY
Ratings by platform
- Yelp: 2.5/5 (297 reviews)
- Birdeye: 3.5/5 (8 reviews)
What patients say
Patients praise
- Frequent praise for fast, efficient service compared to competitors like Quest Diagnostics
- Professional, friendly, and compassionate staff members
- Convenient walk-in availability with no appointment necessary
- Ease of access and parking at many locations
- Timely processing and reporting of lab results to providers
Common complaints
- Occasional reports of long wait times at some locations
- Isolated complaints regarding phlebotomy technique and discomfort during blood draws
- Concerns about punctuality, specifically clinics not opening at the scheduled start time
- Some locations occasionally closing for lunch, which can disrupt service hours
In patients' words
"Kaleida Health Blood Draw Laboratory on Union is consistently described as a fast and efficient alternative to other labs. Multiple reviews highlight very short wait times, with patients often reporting being in and out within 5 to 15 minutes as a walk-in."
— Loc8NearMe"Technician damaged the vein during the procedure... caused considerable discomfort and bruising afterward."
— LocalityBiz"Clinic is supposed to open at 8am... Well into 830a and no one was even there... Unacceptable."
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