TCC Health - Your Community's Source for Healthcare
Hospital Medicine • Chautauqua, NY
Ratings by platform
- Google (Dunkirk location): 2.3/5 (46 Google reviews)
What patients say
Patients praise
- Some patients report positive experiences with individual physicians and medical care providers
- Occasional efficiency in booking appointments for specific needs
- Mission-driven focus on community health and accessibility
Common complaints
- Poor administrative communication, including difficulty reaching staff by phone and lack of call-backs
- Frequent scheduling issues, such as unnotified appointment cancellations and miscommunication regarding appointments
- Frustration with front-desk staff professionalism and compassion
- Lack of consistency in patient services and provider turnover
- General dissatisfaction with the overall office experience compared to clinical interactions
In patients' words
"If you want a doctors office that NEVER answers the phone and randomly cancels your appointments with NO reason or warning, this is exactly that place."
— LocalityBiz (Jamestown)"Not only was my sister’s provider not in the office today, she was not notified... I highly recommend having more compassionate and emotionally aware front facing people at your front desk."
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