Internal Med / General Practice - Galen Medical Group
Internal Medicine • Chattanooga, TN
Ratings by platform
- Birdeye: 3.1 out of 5 stars (based on 74 reviews) (74)
- RateMDs: 1.3 out of 5 stars (based on 3 reviews) (3)
What patients say
Patients praise
- Many patients express high satisfaction with individual physicians and nurse practitioners, citing their kindness, compassion, and thoroughness
- Some staff members and nurses are highlighted for being highly professional and helpful
- Convenient access to multi-specialty care within the group
Common complaints
- Long wait times for appointments and in waiting rooms
- Difficulties with front desk staff, including rudeness and poor organization
- Challenges with billing, insurance coverage, and communication regarding charges
- Difficulty reaching staff or getting prompt responses/callbacks
- Complaints about overbooking of appointments
In patients' words
"I love Dr. Jarl... But, since joining Galen, each office visit is at least 45min, an hour or more later than the appointment time. I spend way more time in the waiting room than with the doc."
— LocalityBiz (Review for Galen North Internal Medicine)"Best group of doctors and nurses in my book. Dr. Bilbery takes her time and listens. 10 out of 10"
— Birdeye (Review for Galen Medical Group)"Not only is Dr. Thomas and the rest of the staff professional, compassionate, and knowledgeable but the fact that the front office is also organized and efficient is amazing!"
— LocalityBiz (Review for Galen Primary Care East Ridge)More clinics in Chattanooga
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