Sentara Martha Jefferson Orthopedics - Pantops
Orthopedic • Charlottesville, VA
Ratings by platform
- WebMD Care: 5/5 (for Dr. Matthew Panzarella) (11 ratings)
- U.S. News & World Report: 5/5 (for Orthopedic Surgeons at the facility) (6 reviews)
- LocalityBiz: Generally negative reviews for the broader Outpatient Care Center facility (Mixed sample (multiple reviews))
What patients say
Patients praise
- Friendly and helpful staff in some departments
- Effective treatment outcomes (e.g., successful cortisone injections)
- Physicians who listen attentively to patient concerns
- Professional and top-notch nursing care
Common complaints
- Staff responsiveness and communication issues (difficult to reach, unreturned calls, rude staff)
- Long wait times for appointments and procedures
- Frustration with surgical scheduling processes
In patients' words
"He really took the time to listen to everything I’ve said to him... To me he is the best!"
— WebMD Care review for Dr. Matthew Panzarella"The experience was great. They have a nice waiting room and the staff is very helpful and friendly. All nurses she encountered were top notch."
— LocalityBiz review for the facility"This place is the worst! I can’t reach anyone the nurses don’t call back. The people answering the phone are rude."
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