Cancer care - Sentara Martha Jefferson Hospital
Cancer Center • Charlottesville, VA
Ratings by platform
- CMS HCAHPS (Patient Satisfaction): 4 out of 5 stars (698 completed patient surveys)
- MedicalRecords.com: 3.3 out of 5 stars (81 reviews)
What patients say
Patients praise
- High levels of professionalism among medical and nursing staff
- Compassionate and kind patient care, particularly in ICU and labor/delivery departments
- Effective communication by doctors in a majority of patient interactions
- Clean and relatively quiet hospital environment compared to national averages
- High patient willingness to recommend the hospital to others
Common complaints
- Concerns regarding staff responsiveness in the ER or general care settings
- Communication gaps regarding ongoing treatment or specialist referrals
- Occasional reports of unprofessional or unsafe experiences
- Waiting times for certain services or outsourced transportation coordination
In patients' words
"Labor and delivery nurses Erin, Lauren and Mallory were amazing. My daughter was in labor for 29 hours and each of them were compassionate and truly cared about my daughter..."
— MedicalRecords.com User Review"The ICU unit is beyond wonderful. The Doctors and Nurses are absolutely incredible. They are on top of everything with the patient and keep the family updated."
— MapQuest User Review"Needed oxygen and have waited over a month with no results. Very poor communication and service. Have seen specialist still no oxygen... Go to somewhere else. People are very nice but no results."
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