Harmony
Mental Health Care • Charleston, WV
Ratings by platform
- Birdeye (Harmony, A Member of Transformations Care Network): 4.3/5 (153 reviews)
What patients say
Patients praise
- Many individual providers are praised for being kind, attentive, and genuinely caring
- Patients report successful treatment plans that have significantly improved their quality of life
- Effective medication management and counseling support
- Some staff members are noted for being helpful with appointment setting and ongoing support
Common complaints
- Difficulty accessing services, including long wait times and unresponsive administrative staff
- Reports of unprofessionalism, lack of communication, and providers not listening to patient needs
- Billing issues and challenges with insurance coordination
- Systemic issues like high staff turnover and limited provider availability
In patients' words
"Everyone I’ve encountered at Harmony shows that they truly care about you as a person not just for that specific appointment. They have made my treatment for MDD, PTSD, and Anxiety so much better than it ever was in the past."
— Birdeye Review"After meeting and talking with Jess, I have a safety plan, new medication, and a bit of hope that things will change."
— WebMD Review"I’ve seen this doctor several times, but he’s always in a rush to get the patient in and out as quickly as possible! It’s like an assembly line... he poo-poo’s the question and answers with whatever suits him!"
— WebMD Review"Today is July 10, 2025. I have called 137 times (no exaggeration) just to speak with my provider. The front desk answers and then sends to me a voicemail that is full... I don't recommend this place if you actually give a damn about your mental health."
— LocalityBiz Review"This place was an absolute nightmare. I was admitted there back in February... This place has severely traumatized me and I still have nightmares from it."
— LocalityBiz ReviewMore clinics in Charleston
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Patients praise: Overall patient experience metrics appear strong on U.S. News listing (5/5 with 43 reviews) · Hospital-level recognition/performance reported by U.S. News (high performing in multiple adult conditions/procedures).
The Facial Center
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