Mental Health Care in Charleston, WV | Psychiatry & Counseling
Mental Health Care • Charleston, WV
Ratings by platform
- Birdeye (Harmony, A Member of Transformations Care Network): 4.3/5 (153)
- WebMD (Jessica Dickey, PMHNP-BC): 5/5 (14 (ratings))
- WebMD (Dr. Daniel Thistlethwaite): 4/5 (20 (ratings))
- Healthgrades (Dr. Lawrence Kelly): 4/5 (24)
- WebMD (Jamie Stoner): 5/5 (1)
- WebMD (Dr. Elizabeth Mcclellan): 4.5/5 (27)
- Sharecare (Dr. Kiran Devaraj): 5/5 (1)
- Vitals (Dr. John P. Maccallum): 4.6/5 (11)
What patients say
Patients praise
- Many individual providers are praised for being kind, attentive, and genuinely caring
- Patients report successful treatment plans that have significantly improved their quality of life
- Effective medication management and counseling support
- Some staff members are noted for being helpful with appointment setting and ongoing support
Common complaints
- Difficulty accessing services, including long wait times and unresponsive administrative staff
- Reports of unprofessionalism, lack of communication, and providers not listening to patient needs
- Serious allegations of abuse, mistreatment, and unsafe conditions at some facilities
- Billing issues and challenges with insurance coordination
- Systemic issues like high staff turnover and limited provider availability
In patients' words
"Everyone I’ve encountered at Harmony shows that they truly care about you as a person not just for that specific appointment. They have made my treatment for MDD, PTSD, and Anxiety so much better than it ever was in the past."
— Birdeye Review"After meeting and talking with Jess, I have a safety plan, new medication, and a bit of hope that things will change."
— WebMD Review"I’ve seen this doctor several times, but he’s always in a rush to get the patient in and out as quickly as possible! It’s like an assembly line... he poo-poo’s the question and answers with whatever suits him!"
— WebMD Review"Today is July 10, 2025. I have called 137 times (no exaggeration) just to speak with my provider. The front desk answers and then sends to me a voicemail that is full... I don't recommend this place if you actually give a damn about your mental health."
— LocalityBiz Review"This place was an absolute nightmare. I was admitted there back in February... This place has severely traumatized me and I still have nightmares from it."
— LocalityBiz ReviewMore clinics in Charleston
Devaraj Behavioral Healthcare - Charleston & Montgomery, WV
Patients praise: Positive experiences with specific therapists and intake staff · Appreciation for compassionate and helpful care for some patients.
Lifetime Eye Care: Optometrist, Eye Doctor in Charleston, IL
Patients praise: Use of modern and up-to-date technology · Professional and attentive staff.
Internal Medicine | Vandalia Health
Patients praise: Overall patient experience metrics appear strong on U.S. News listing (5/5 with 43 reviews) · Hospital-level recognition/performance reported by U.S. News (high performing in multiple adult conditions/procedures).
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