Primary Care | Family Practice
Family Medicine • Charleston, WV
Ratings by platform
- RSFH / Ratings.MD: 4.9/5 (376-380 ratings)
- Ratings.MD (Dr. Lauren Munck): 5.0/5 (207 ratings)
- Birdeye (Roper St. Francis Physician Partners Primary Care): 4.6/5 (367 reviews)
- Birdeye (MUSC Health Primary Care - Martello): 3.0/5 (13 reviews)
What patients say
Patients praise
- Providers are often described as caring, thorough, professional, and excellent listeners
- Staff is frequently praised for being friendly, efficient, and professional
- Patients appreciate the patient-centered, personalized care approach and feeling valued as an individual rather than a number
- Easy and efficient office experiences reported at some locations
Common complaints
- Difficulties scheduling appointments, including long wait times for new patients or follow-ups
- Communication issues with office staff, including unreturned messages and problems with prescription management
- Concerns regarding administrative and billing processes
- Occasional reports of feeling unheard or rushed by providers
In patients' words
"I am not a number but a person and he treats me this way."
— Patient review of Dr. Matthew DeMarco"This is absolutely the most outstanding group of Primary Care Physicians in the city of Charleston."
— Patient review of Roper St. Francis Physician Partners (16 Windermere Blvd.)"Dr. Goudarzi is great at visits but I have had issues over and over again with them not putting my prescriptions in as they are supposed to..."
— Patient review of MUSC Health Primary Care - MartelloMore clinics in Charleston
Charleston
Patients praise: Excellent bedside manner and friendly staff · Highly knowledgeable, thorough, and attentive doctors.
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