Primary Care
Family Medicine • Charleston, WV
Ratings by platform
- Birdeye (Roper St. Francis Physician Partners): 4.6 out of 5 stars (367 reviews) (367 reviews)
- Oak Street Health North Charleston: 4.38 out of 5 stars (26 ratings) (26 ratings)
- Ratings.MD (Dr. Danielle Metzler): 4.9 out of 5 stars (253 ratings) (253 ratings)
- Ratings.MD (Dr. Patricia Smith): 5.0 out of 5 stars (275 ratings) (275 ratings)
What patients say
Patients praise
- Doctors described as attentive, excellent, and caring listeners who do not rush appointments
- Efficient and friendly office staff at some locations
- High patient trust and strong recommendations for specific physicians
- Effective and timely management of health concerns and treatment plans
Common complaints
- Poor communication and lack of responsiveness to prescription refill requests
- Declining service quality and perceived lack of patient prioritization over time
- Unprofessional demeanor or negative interactions with specific office staff or clinicians
- Concerns regarding procedures resulting in complications and frustration with the complaint resolution process
- Perceived policies regarding unvaccinated patients
In patients' words
"I fully trust Dr. Jesup. She is an excellent doctor that truly cares, listens, and explains things. She keeps your overall well-being in mind and makes good recommendations."
— Birdeye review"She was on vacation, but someone in the office checked my file and told me she had denied the request... no one bothered to tell me she denied the refill. When I saw her face to face... she yelled at me."
— LocalityBiz review"In the last 3 years the service and care has declined tremendously... If you care about your health and the health of your family you want to go some place where your health care is a priority."
— LocalityBiz review"Dr. Smith is extremely smart and patient and explains everything I need to know in a way that I can understand. He will spend as much time as you need with him and is never rushed to go to the next patient."
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