Rotech Healthcare Inc.
Durable Medical Equipment • Charles City, IA
Ratings by platform
- Yelp: 1.7/5 (290 reviews)
What patients say
Patients praise
- Helpful staff in specific past instances
- Occasional prompt service reported in isolated older reviews
Common complaints
- Poor customer service and communication issues
- Difficulties with billing and insurance processing
- Inconsistent or incorrect equipment delivery/orders
- Long wait times and difficulty reaching staff by phone
- Issues with equipment quality or functionality
In patients' words
"My CPAP equipment that worked great for over three years is now being supplied with incorrect parts that do not interface with the machine correctly and I have been working on resolution for eight months"
— ComparablyMore clinics in Charles City
Hospice of North Iowa
Patients praise: Compassionate, knowledgeable nurses and staff · Comfort and symptom/pain relief during end-of-life care.
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