Durable Medical Equipment (DME) - Rotech Healthcare Inc.
Durable Medical Equipment • Charles City, IA
Ratings by platform
- Yelp: 1.7/5 (290)
- Better Business Bureau (BBB): 1.31/5
What patients say
Patients praise
- Helpful staff in specific past instances
- Occasional prompt service reported in isolated older reviews
Common complaints
- Poor customer service and communication issues
- Difficulties with billing and insurance processing
- Inconsistent or incorrect equipment delivery/orders
- Long wait times and difficulty reaching staff by phone
- Issues with equipment quality or functionality
In patients' words
"Wasn't to happy with service, rented a wheelchair, have me one for a very large person. Could not use it in home. Tried to get another one. No luck!"
— Loc8NearMe (Charles City location specific)"Bad customer service with billing poor service with knowing is the insurance will cover medical supplies customer service hung up does not return phone calls dont speak English"
— Better Business Bureau (BBB)"My CPAP equipment that worked great for over three years is now being supplied with incorrect parts that do not interface with the machine correctly and I have been working on resolution for eight months"
— ComparablyMore clinics in Charles City
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