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Keystone Internal Medicine

Infectious Diseases • Chambersburg, PA

★★★★★4.6/55 reviews across 2 platforms

Ratings by platform

  • Birdeye: 4.3/5 (3 reviews)
  • WebMD: 5.0/5 (2 reviews)

What patients say

Patients praise

  • Many patients report excellent, compassionate, and professional care from specific physicians.
  • Patients appreciate the promptness and minimal waiting times for appointments.
  • Some patients highlight a friendly and caring front-desk and clinical staff.

Common complaints

  • Complaints regarding rude or unhelpful office staff and communication issues regarding paperwork and medications.
  • Occasional negative experiences with provider bedside manner, particularly concerning care for elderly patients.

In patients' words

"Dr. Steve's is awesome. We get excellent care from him... HOWEVER the 3 stars has to do with the office staff. They are rude and no matter what you need from them it's an argument."

— Birdeye review

"Dr. Galicia is an amazing kind compassionate doctor who truly cares about his patients."

— WebMD review

"Horrible! If you are an elderly person don’t go there. He basically tells you that if you are elderly and have a medical condition to just ignore it because you are old anyway."

— WebMD review

"Dr. Whitelock is a treasure. Also, the entire staff at Keystone Internal Medicine is professional and caring. I have full confidence in their care."

— Keystone Health patient testimonial

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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