Black Hills Orthopedic & Spine Center
Podiatry • Chadron, NE
Ratings by platform
- Birdeye / Google combined: 4.8/5 (999 reviews)
What patients say
Patients praise
- high patient satisfaction with orthopedic surgeons, specifically Dr. Chilvers and Dr. Lang
- clear and thorough explanations of surgical procedures and recovery expectations
- professional, caring, and knowledgeable care team members
- efficient office visits and quick scheduling for some patients
Common complaints
- billing and payment department issues, including aggressive collections and billing errors
- administrative and scheduling communication failures, such as lack of follow-up after surgery scheduling or appointments
- rushed patient check-in and pre-operative experiences
- long wait times and perceived unprofessional behavior by staff members
In patients' words
"Dr. Chilvers was very professional and on time. She explained the procedure thoroughly, so I understood all aspects of the surgery and recovery time."
— Patient review on official practice website for Dr. Peg Chilvers"Absolutely horrible, unprofessional, and would highly recommend going literally anywhere else."
— Patient complaint regarding billing department experience on TrustReviewers"The Black Hills Orthopedic & Spine Center facility and staff are top notch, and I would highly recommend them and Dr. Lang to my friends."
— Patient review on official practice website for Dr. David Lang"I still never got a call back. So a month later here Iam still broken. I said I was going to get referred to somewhere else and then I get a call back."
— Patient complaint on LocalityBiz regarding communication issuesMore clinics in Chadron
Mid Nebraska Foot Clinic
Patients praise: knowledgeable podiatrists · successful treatments for foot pain and ingrown toenails.
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