Black Hills Orthopedic & Spine Center
Neurosurgery • Chadron, NE
Ratings by platform
- TrustReviewers.com: 4.5/5 (80 (aggregated for the practice))
What patients say
Patients praise
- Doctors and nurses described as great, professional, and thorough
- Kind and understanding bedside manner
- Clear communication regarding procedures and recovery options
- Efficient appointment and paperwork processes
Common complaints
- Billing department issues (threats, poor communication, payment processing errors)
- Front desk staff perceived as unprofessional or providing misinformation
- Concerns regarding insurance acceptance accuracy
In patients' words
"Doctors and nurses were great... It's the billing department that earns Black Hills orthopedic 1 star... The third time the woman started yelling and began threatening me, even though I was making my payments."
— TrustReviewers.com"Dr. Chilvers provided the best care after I had ruptured my Achilles... She provided all the detailed information and options prior to surgery and provided caring and knowledgeable support after surgery and throughout my recovery period."
— Official Black Hills Orthopedic & Spine Center website (Dr. Peg Chilvers reviews)More clinics in Chadron
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Patients praise: High patient willingness to recommend hospital (general) · Appreciation for specific nursing teams and medical staff in certain departments.
Chadron, NE - Black Hills Orthopedic & Spine Center
Patients praise: high patient satisfaction with orthopedic surgeons, specifically Dr. Chilvers and Dr. Lang · clear and thorough explanations of surgical procedures and recovery expectations.
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