Behavioral | Mental Health - Central City Community Health Center
Mental health / counseling services • Central City, CO
Ratings by platform
- Yelp: 2.7/5 stars (289 reviews)
What patients say
Patients praise
- Offers integrated care including behavioral health and supportive services
- Provides essential safety-net care for low-income and underserved populations regardless of ability to pay
- Some individual positive patient stories regarding supportive care experiences
- Appreciation for specific nursing or medical staff members in some instances
Common complaints
- Poor administrative communication and front desk incompetence (long wait times, appointment cancellations, difficulty reaching by phone)
- Reports of unprofessional, dismissive, or rude behavior by some medical/nursing staff
- Concerns about clinic environment cleanliness, odors, and facility maintenance
- Frustrations with medical record handling and perceived reluctance to assist with paperwork or lab results
In patients' words
"I came in hoping to get help and answers about some ongoing health concerns, but I left feeling completely dismissed and unheard. The doctor barely spent any time with me and seemed rushed and uninterested in what I had to say."
— Yelp Review"The front desk, however, is a total mess of incompetence. I have no idea why they take so long to answer calls when called because, from the hours I've spent in the waiting room, I've mostly seen them talking amongst themselves."
— LocalityBiz Review"Absolutely horrible place to have to go... Very rude staff... The building is dirty, their office is dirty with bad smell, no ac."
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