MercyOne Cedar Falls Mental and Behavioral Health Care
Mental and Behavioral Health • Cedar Falls, IA
Ratings by platform
- ABA Navigator: 3.3 out of 5 (7 reviews)
- Birdeye (Google reviews): 2.6 out of 5 (71-72 reviews)
What patients say
Patients praise
- Praise for specific psychiatrists and providers for being compassionate and professional
- Helpfulness of staff for pediatric patients
- Recognition of the facility as a provider of specialized, family-centered treatment
Common complaints
- Poor record-keeping and difficulties with medication refills
- Inconsistent communication and responsiveness from staff and providers
- Negative patient interactions with specific staff members and ER personnel
- Concerns regarding patient privacy at the front desk
- General dissatisfaction with the quality of care and administrative processes
In patients' words
"Courtney McKinley is an outstanding psychiatrist. She is smart, compassionate, professional, and thorough. She will make sure your overall health is taken care of."
— ABA Navigator review"Very poor record keeping on medication. Refills not available sometimes."
— ABA Navigator review"Absolutely no patient privacy. While staying back waiting for my turn in line, I could hear every single thing. The receptionist was confirming with the lady in front of me about exactly what she was there to be seen for that day."
— Birdeye review (MercyOne Cedar Falls Medical Center)More clinics in Cedar Falls
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