Kennebec Behavioral Health: Mental Health & Substance Use ...
Behavioral Health • Castine, ME
Ratings by platform
- Rehab.com: 4.0/5 stars (55 reviews (on Rehab.com))
- Birdeye: 3.7/5 stars (3 reviews (on Birdeye))
What patients say
Patients praise
- High reported client satisfaction in annual surveys (97.93% satisfied in 2022)
- Some patients report positive experiences with individual providers
- Comprehensive range of services offered including crisis, clinic-based, and community-based support
Common complaints
- Reports of poor communication and professionalism at the front desk
- Concerns regarding the staffing mix, specifically a perceived reliance on nurse practitioners over psychiatrists
- Complaints about treatment plan errors and lack of patient-centered care
- Frustration with administrative processes and billing-related interactions
In patients' words
"It felt like a mental health care equivalent of Walmart, where patients are treated like numbers rather than individuals in need of compassionate care."
— Rehab.com patient review"Dr. Szela is such a wonderful physician. He. Never have I felt rushed when we have gone there."
— Yelp reviewMore clinics in Castine
MaineHealth Behavioral Health
Patients praise: Existence of therapy and case management services.
Urgent Care & Walk-in Clinic in Saco, ME
Patients praise: ConvenientMD patients report being treated kindly/compassionately and with professionalism (and sometimes quick/easy visits) · ConvenientMD marketing/patient testimonial content mentions great service, little to no wait times, and friendly caring staff.
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