Urgent Care & Walk-in Clinic in Saco, ME
Urgent Care • Castine, ME
Ratings by platform
- Solv (ConvenientMD, Saco): 4.6 out of 5 (avg); multiple 1.0 subcategory ratings reported (wait time, quality of care, bedside manner, staff friendliness, cleanliness) (601 ratings)
- Apple Maps (ConvenientMD Urgent Care, Saco): 2.3 (not specified in source snippet)
- Yelp (ConvenientMD Urgent Care, Saco): not specified in source snippet (one highlighted review shown) (not specified in source snippet)
- Yelp (MaineHealth Walk-In Care - Saco): not specified in source snippet (highlighted complaints only) (not specified in source snippet)
- Northern Light Walk-In Care - Ellsworth Location (Castine area listing): not specified in source snippet (not specified in source snippet)
- Northern Light Primary Care Castine (WebMD/Vitals listings): 0 ratings on Vitals/WebMD for practice listing; however WebMD page for John Cole shows 5.0 (2 ratings) not for urgent care (0 ratings (practice); 2 ratings for John Cole (individual clinician))
What patients say
Patients praise
- ConvenientMD patients report being treated kindly/compassionately and with professionalism (and sometimes quick/easy visits)
- ConvenientMD marketing/patient testimonial content mentions great service, little to no wait times, and friendly caring staff
Common complaints
- Insurance/payment disputes and refusals of treatment or requests for out-of-pocket payment (ConvenientMD on Solv)
- Rude staff reported alongside the refusal/insurance complaint (ConvenientMD on Solv)
- Concerns about process/being seen in waiting room quickly or feeling “pushed out” at MaineHealth Walk-In Care - Saco (Yelp snippet)
In patients' words
"“Worse place ever they refused my son treatment due to insurance problems… wanted us to pay over 300$ to be seen… the staff was really rude”"
— Solv review excerpt for ConvenientMD, Saco"“My daughter had an AMAZING experience… Everyone is incredibly kind, compassionate and professional.”"
— Yelp highlighted review for ConvenientMD Urgent Care - Saco"“The staff always seems to want to get rid of me by having a nurse come out and have me seen in the waiting room before I can be seen. When they're busy, ...”"
— Yelp highlighted complaint for MaineHealth Walk-In Care - Saco"“Great service, little to no wait times, and staff is extremely friendly and caring.”"
— ConvenientMD location page testimonial (Saco, ME)
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