Rehab and Physical Therapy | WakeMed
Rehabilitation Therapy • Cary, NC
Ratings by platform
- LocalityBiz: Mixed; some 5-star ratings for care, others 1-star for administrative issues (Small sample of user-generated reviews mentioned)
- ComplaintsBoard: 1.0/5 (27 (for entire WakeMed Health & Hospitals system))
What patients say
Patients praise
- Highly qualified staff (Doctors of Physical Therapy)
- Friendly and helpful clinical staff
- Effective results for hand therapy and post-injury recovery
- Nice facilities
Common complaints
- Difficulties with appointment scheduling and availability
- Dissatisfaction with the complaint resolution process for the broader hospital system
- Concerns regarding lack of hands-on treatment during initial appointments
- Difficulties canceling appointments
In patients' words
"Everyone is lovely from the folks at check-in to the PTs... It’s one of the few places where you’re only working with PTs (doctors of PT) vs PTAs. The facilities are really nice."
— LocalityBiz Review"It takes forever to get scheduled so don't bother. I have used PT many times in my life. This is the first time that I only was assessed on my initial appointment and not treated."
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