REX Digestive Healthcare | Cary - UNC Health Rex
Gastroenterology • Cary, NC
Ratings by platform
- REX Surgery Center of Cary (Birdeye): 3.7 out of 5 (39 reviews)
- REX Hematology Oncology Associates - Cary (Birdeye): 3.4 out of 5 (16 reviews)
- Wake Radiology UNC REX Healthcare - Cary (Birdeye): 3.7 out of 5 (76 reviews)
- Rex Urgent Care of Cary (Solv): 4.0 out of 5 (21 ratings)
What patients say
Patients praise
- Knowledgeable, professional, and kind medical staff including nurses and surgeons
- Efficient check-in processes at certain locations
- Clean, well-maintained facilities and equipment
- Satisfactory outcomes for surgical and diagnostic procedures
- Compassionate care, particularly noted in pre- and post-operative support
Common complaints
- Billing and payment disputes, including unexpected charges and concerns over deceptive practices
- Communication issues regarding appointment scheduling and cancellations
- Instances of rude or dismissive staff interactions at front desks and reception
- Concerns about patient privacy and professionalism in laboratory settings
- Rushed discharge procedures following surgical care
In patients' words
"From the receptionist to the nurses to the OR staff, they were all awesome. They explained everything in detail, took great care of me and made sure I was comfortable..."
— Patient review on a-better-place.com"Twice this center canceled my surgery with little or no notice the day before surgery... Horrible customer service."
— Patient review on Birdeye"The staff at the UNC Laboratory Draw Station... are consistently unhelpful and dismissive. The front desk staff are not personable."
— Patient review on LocalityBizMore clinics in Cary
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