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Texas Health Family Care in Carrollton at 3020 East ...

Primary Care • Carrollton, TX

★★★★☆3.5/513 reviews across 1 platforms

Ratings by platform

  • DataLog24 / bdir.in: 3.5/5 (13)

What patients say

Patients praise

  • Patients report positive experiences with specific doctors like Dr. Burbano and Dr. Jalal
  • Physicians are described as attentive and thorough

Common complaints

  • Long wait times
  • Poor front desk customer service
  • Communication issues regarding prescriptions
  • Billing errors
  • Administrative staff competency concerns

In patients' words

"Dr. Burbano is my family Dr. and I love this man. He spends all the time in the world with me explaining everything."

— Yelp review via MapQuest

"You make an appointment for 11am and you're seen at 3pm. I will never come here again. Horrible front desk customer service, lots of billing errors."

— Yelp review via MapQuest

"I agree with everything that everyone has posted before me. Dr. Burbano is a wonderful doctor, but one doctor does not make a good medical practice. It takes competent staff who know the answers..."

— Yelp review via MapQuest

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5].

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