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Affordable Healthcare in Carrollton, Texas

Mental Health • Carrollton, TX

★★★★★4.9/51,587 reviews across 2 platforms

Ratings by platform

  • Birdeye (Essencia Family Practice): 4.9/5 stars (1,482 reviews)
  • CVS MinuteClinic: 4.6/5 stars (105 ratings)
  • Healthgrades (Carrollton Regional Medical Center): Patient Experience Rating: 60% (7% lower than national average) (N/A)

What patients say

Patients praise

  • Direct primary care (DPC) model offers transparency and eliminates insurance hassles
  • High ratings for specific compassionate and thorough physicians
  • Availability of affordable or even free care for low-income residents
  • Convenience of same-day or next-day appointments in certain clinics
  • Personalized, unhurried patient-provider relationships in smaller clinics

Common complaints

  • Billing discrepancies and unexpected charges
  • Reports of poor, rude, or insensitive staff behavior
  • Difficulty in reaching management for complaints
  • Long wait times and overcrowded facilities
  • Concerns regarding potential insurance-focused practices versus patient-centered care
  • Communication failures, such as unreturned calls or difficulty obtaining prescription refills

In patients' words

"Dr. Honey Philipose truly lives up to her name — she’s as sweet, kind, and genuine as honey itself. ... She took the time to listen, understand, and help with compassion — something that’s rare to find these days."

— Patient review for Care Plus Family Clinic

"I am not an alcoholic nor a drug addict but they prisoned me for no reason other than to make money through insurance."

— Patient review for Carrollton Springs

"No shows, failing to return urgent calls related to clogged IV lines are not only frustrating but dangerous. Chronically placing the blame onto other entities... is irresponsible and demonstrates a lack of integrity."

— Patient review for Morning Star Quality Home Health

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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