Orthopedic Care - Tanner Health
Orthopedic Surgery • Carrollton, GA
Ratings by platform
- Vitals.com (Dr. Taylor Cates): 4.9/5 stars (Not specified total)
- Healthgrades (Tanner Medical Center-Carrollton): 73% patient rating (9 or 10/10 scale) (Not specified total)
- rater8 (Dr. Franklin Pence, Jr.): 4.90/5 (672 ratings)
What patients say
Patients praise
- High levels of patient satisfaction with individual orthopedic providers for their care, attentiveness, and listening skills
- Recognition of clinical excellence in orthopedics, including high ratings for hip fracture treatment and spinal fusion surgery
- Strong patient appreciation for compassionate bedside manner and clear explanations of procedures
- Consistent receipt of industry awards for orthopedic quality and patient experience over many years
Common complaints
- Reports of long wait times for appointments and surgeries
- Occasional complaints regarding administrative policies and patient access (e.g., age-related access concerns)
- Instances of patient discharge from practice without clear understanding of reasons
- Concerns about not always seeing the primary physician during appointments
In patients' words
"Dr. Pence is a listener! He is truly interested in his patients well-being. I have been a patient for five years now and always find Dr.Pence professional, as well as kind."
— rater8 Review"Patients express overwhelmingly positive experiences with Dr. Taylor Brandon Cates and his team, highlighting his kindness, compassion, and exceptional knowledge in orthopedic care."
— Vitals.com Review Summary"Horrible place discharged me from practice and I still don't understand why I did everything they asked of me. They don't believe in treating your pain!"
— Yelp ReviewMore clinics in Carrollton
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