Montage Medical Group, Carmel
Family Medicine • Carmel, CA
Ratings by platform
- Yelp: 2.9 out of 5 stars (from 144 reviews) (144)
- Montage Health Official Website (for Dr. David Straface): 4.9 out of 5 stars (based on 77 reviews) (77)
- Centers for Medicare & Medicaid Services (CMS) via OurHealthNetwork: 77.9 out of 100 (MIPS Quality Score) (58 scored providers)
What patients say
Patients praise
- High satisfaction with specific primary care physicians (e.g., Dr. Jill Tiango)
- Positive ratings for individual provider performance (e.g., Dr. David Straface)
- Professionalism of certain administrative staff members
- High quality scores on standardized CMS MIPS metrics
Common complaints
- Long wait times for appointments and during visits
- Poor administrative and office staff customer service
- Difficulties rescheduling appointments
- Perceived lack of care or attention from some providers
- Issues with laboratory services and communication
In patients' words
"Dr. Jill Tiango has been my primary care physician for the last eight years. She's thorough. She's kind she listens to what I have to say."
— Yelp/MapQuest User Review"Good morning, I went to get my blood work done at the lab in Carmel this morning. After waiting an hour, and taking someone in-front of me they finally told me they couldn't take my blood... It was frustrating because they clearly knew ahead of time that they wouldn't be able to do it, yet still had me wait all that time."
— Yelp/MapQuest User Review"I was hoping to find one near where we live. When I scheduled my appointment as a New Patient they made me wait for three months. Then, when the visit date almost arrived I received a call that the doctor was not available and needed to reschedule. Another three months to wait. Im appalled about this experience."
— Patient ReviewMore clinics in Carmel
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