Carbon Health
Urgent Care • Carlsbad, CA
Ratings by platform
- Birdeye (Carbon Health): 4.5/5 (617 reviews)
- Zocdoc (Carbon Health): 4.77/5 (204 reviews)
What patients say
Patients praise
- Fast and efficient service, often with short or no wait times
- Friendly, professional, and compassionate staff and medical providers
- Clean, modern, and welcoming facility environment
- Ease of online scheduling and reservation systems
Common complaints
- Unexpected or opaque billing practices, including surprise charges after visit
- Difficulties with administrative/front desk staff communication and phone accessibility
- Reports of dismissive or inattentive medical providers in isolated instances
- Inconsistent information regarding hours of operation or service types
In patients' words
"I had a great experience at Carbon Health, La Costa this morning... I was so impressed with the entire staff at Carbon Health. Joanne the receptionist that answered the phone was so caring and pleasant... The place is very clean, the waiting area was very nice as well the the office I was in."
— Patient review on ScoreDoc"Their website specifically states: 'No insurance? Just $ 85 per office visit.' And so you will pay the $ 85 at the time of service, only to receive an unexpected bill in the mail a month later for $ 200+. I never signed an invoice approving additional charges..."
— Patient review on Unilocal (referring to a local urgent care facility)More clinics in Carlsbad
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