Village Optometry: Eye Doctor & Optometrist in Carlsbad, CA
Ophthalmology • Carlsbad, CA
Ratings by platform
- Google My Business: 4.7/5 stars (206 reviews)
- Yelp: Not explicitly specified, but reports of negative experiences (21 reviews)
What patients say
Patients praise
- Thorough and professional eye exams
- Welcoming and helpful staff (in some cases)
- Informative doctors who take time with patients
- Good selection of eyewear and frames
- No high-pressure sales tactics
Common complaints
- Long wait times for appointments
- Poor communication and difficulty reaching staff via phone or text
- Perceived rudeness or unprofessionalism from staff
In patients' words
"The staff is welcoming and professional. The eye exams are thorough and first rate. The doctors take the time to listen to my concerns and explain any matter of details needed relating to my eyes."
— Patient review on My Vision Care"Do not waste your time here. They are rude, unprofessional and take forever to get to you. 9:30 appointment and wasn't seen for 45 minutes, walked out and will find somewhere else."
— Patient review on Yelp/MapQuest"I have reached out to this office 3 times within a week. When you call they immediately send a text stating they are busy and I can reply to the text or call back and leave a message. I attempted 3 calls and 3 texts and I have not heard back from anyone."
— Patient review on Google My Business/Salud y Bienestar BarrauMore clinics in Carlsbad
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