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West Dermatology

Dermatology • Carlsbad, CA

★★★☆☆2.5/587 reviews across 2 platforms

Ratings by platform

  • Yelp (via Apple Maps): 2.5/5 (86 reviews)
  • Healthgrades: 1.0/5 (1 review)

What patients say

Patients praise

  • Highly praised medical expertise and professional care by doctors and practitioners
  • Friendly, compassionate, and knowledgeable nursing and support staff
  • Clean, sterile, and organized office environment
  • Effective treatment of skin conditions and medical procedures

Common complaints

  • Difficulties in scheduling appointments and reaching staff by phone
  • Reports of rude staff and poor office administration
  • Complaints regarding appointment cancellations
  • Some patient dissatisfaction with overall service experience

In patients' words

"Dr. Riley is an outstanding dermatologist; her understanding, compassion coupled with her expertise provide a safe, nurturing treatment environment. The entire nursing staff are kind, professional and efficient."

— Birdeye review

"The practitioner that I see is amazing, but it is really arduous and difficult to get an appointment. ... Nobody answers when I call and the online booking system is not user friendly."

— Birdeye review

"After three text confirmations and a pre appointment check in. They cancelled my appointment at my appointed time."

— Healthgrades review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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