Carlsbad - West Dermatology
Dermatology • Carlsbad, CA
Ratings by platform
- Birdeye (Google): 4.6 out of 5 stars (955 reviews)
- Yelp (via Apple Maps): 2.5 out of 5 stars (86 reviews)
- Healthgrades: 1.0 out of 5 stars (1 review)
What patients say
Patients praise
- Highly praised medical expertise and professional care by doctors and practitioners
- Friendly, compassionate, and knowledgeable nursing and support staff
- Clean, sterile, and organized office environment
- Effective treatment of skin conditions and medical procedures
Common complaints
- Difficulties in scheduling appointments and reaching staff by phone
- Reports of rude staff and poor office administration
- Complaints regarding appointment cancellations
- Some patient dissatisfaction with overall service experience
In patients' words
"Dr. Riley is an outstanding dermatologist; her understanding, compassion coupled with her expertise provide a safe, nurturing treatment environment. The entire nursing staff are kind, professional and efficient."
— Birdeye review"The practitioner that I see is amazing, but it is really arduous and difficult to get an appointment. ... Nobody answers when I call and the online booking system is not user friendly."
— Birdeye review"After three text confirmations and a pre appointment check in. They cancelled my appointment at my appointed time."
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