Healthcare - Fulton County
Emergency Medicine • Canton, IL
Ratings by platform
- US News / CMS HCAHPS: 4 out of 5 stars (overall patient satisfaction) (2,645 patient surveys)
- Birdeye: 3 out of 5 stars (1,089 reviews)
- Birdeye: 3.3 out of 5 stars (18 reviews)
What patients say
Patients praise
- praise for nursing and therapy staff competence and compassion
- appreciation for clean facilities
- satisfaction with surgical and emergency care outcomes reported by some patients
Common complaints
- billing and insurance disputes
- perceived rude or unprofessional behavior by administrative staff
- long wait times and appointment scheduling issues
- concerns regarding clinical care quality, understaffing, and communication, particularly in long-term care settings
In patients' words
"I have a billing issue that is still in limbo going on 10 MONTHS! ... I have spent hours, 3 to 4 hours at a time, on the phone month after month after month and NOTING!"
— Medical Associates of North Georgia patient review"I wouldn’t even send my worst enemy there. Service is horrible and patients are not taken seriously. You complain to the appropriate department and nobody takes responsibility."
— Northside Hospital Cherokee patient review"The hospital's top strength is its cleanliness, with 85.0% of patients reporting that the hospital was always clean, significantly higher than the national average of 72.0%."
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