West Caldwell - The Doctors' Office Walk-In Urgent Care
Primary Care • Caldwell, NJ
Ratings by platform
- Birdeye (Google): 4.6/5 stars (~4,819 reviews)
- Yelp: 2.7/5 stars (144 reviews)
What patients say
Patients praise
- Friendly and courteous staff in some instances
- Convenient, seamless visits for minor injuries or when primary care is unavailable
- Extended operating hours (open 365 days)
Common complaints
- Long wait times despite appointments
- Poor communication from staff regarding delays
- Unprofessional behavior by staff seen chatting while patients waited
- Issues with prescription accuracy and pharmacy coordination
- Discrepancies in service quality when using insurance versus self-pay
In patients' words
"It was a seamless visit from start to finish. Everyone was super nice and the wait time was minimal even though the waiting..."
— MapQuest User Review"I had a confirmed 5:30pm appointment... I was taken to a room and then left waiting for almost an hour and a half with absolutely no communication... It really felt like I was forgotten."
— LocalityBiz User ReviewMore clinics in Caldwell
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