Mountainside Medical Group - Primary Care
Family Medicine • Caldwell, NJ
Ratings by platform
- Birdeye (Google): 4.7/5 stars (15 reviews)
What patients say
Patients praise
- Pleasant medical staff experiences
- Efficient/quick appointments
Common complaints
- Aggressive/excessive appointment confirmation communications
- Unprofessional or dismissive front desk/receptionist interactions
- Scheduling issues or difficulty accessing the office at expected times
In patients' words
"Really overkill with all of texts, calls and emails confirming my appointment and to come in 15 minutes early. Showed up at the time they told me, only to find the door locked and an 'out to...'"
— Yelp/MapQuest reviews"I have to tell never have I ever dealt with a receptionist who thought they were a physician, telling a patient what they should be doing with their medical decisions... TERRIBLE!!!!!!!! The woman should be reprimanded."
— Birdeye (Google) reviews"Quick, pleasant experience"
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