West Caldwell - The Doctors' Office Walk-In Urgent Care
Family Medicine • Caldwell, NJ
Ratings by platform
- Google (via Birdeye/aggregate): 4.6/5 stars (4,819 reviews)
- Yelp (via MapQuest): 2.5/5 stars (138 reviews)
What patients say
Patients praise
- Convenient extended hours and open 365 days a year
- Friendly and efficient service reported by some patients
- Seamless visit experiences with minimal wait times for others
- Accessibility for walk-ins without appointments
Common complaints
- Long and unpredictable wait times, even with appointments
- Poor communication from staff regarding delays
- Perceived lack of urgency or professionalism in patient care
- Issues with prescription accuracy and pharmacy coordination
- Rude or indifferent behavior from some medical and front-desk staff
In patients' words
"I had a confirmed 5:30pm appointment (I even arrived early at 5:00pm as the message instructed). I was taken to a room and then left waiting for almost an hour and a half with absolutely no communication."
— LocalityBiz (User Review)"Excellent quality, staff was friendly and efficient even though I came near closing time. I felt seen to, attended to, and given the best care. Absolutely cannot recommend them enough."
— Yelp (User Review)More clinics in Caldwell
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