Geriatrics (Older Adult Care) | University of Michigan Health
Geriatrics • Cadillac, MI
Ratings by platform
- Munson Healthcare Provider Profiles: 4.8 to 4.9 out of 5 (for individual primary care and specialist providers) (Variable (e.g., 40 to 209 ratings per provider))
- US News / HCAHPS data (University of Michigan Health-West): 4 out of 5 (hospital overall) (761 surveys)
What patients say
Patients praise
- Generally high patient satisfaction ratings for individual providers (e.g., 4.8-4.9 range)
- Positive feedback for specific doctors and nurses
- Supportive care during childbirth and positive birth experiences
- Effective doctor-patient communication for many patients
Common complaints
- Long wait times in emergency and outpatient settings
- Perceived lack of attentiveness or care from certain staff members
- Difficulties reaching departments by phone or getting timely follow-up responses
- Concerns regarding billing and cost of services
In patients' words
"The staff is rude and ignorant and irrogant stuck up and snotty rude and obnoxious."
— Munson Healthcare Cadillac Hospital patient review"We just had our baby here, and the experience was wonderful. Amazing and attentive nurses, doctors, and staff. Made us feel like people, instead of a number."
— University of Michigan Health-West patient review"If I was rating just Dr Muza Moons I would give a 5 star review... but the office and service from the staff are awful."
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