Urgent & ExpressCare | University of Vermont ...
Urgent Care • Burlington, VT
Ratings by platform
- Yelp (Fanny Allen Campus/Urgent Care): 3.5 out of 5 stars (8 reviews)
- Yahoo Local (ExpressCare Berlin): 3.0 out of 5 stars
What patients say
Patients praise
- Staff described as professional, knowledgeable, and caring in many instances
- Clean and well-maintained facilities
- Efficient handling of non-emergency needs compared to emergency rooms
- Convenient access to on-site labs and imaging services
Common complaints
- Long wait times during busy periods
- Perceived lack of empathy or poor bedside manner from specific staff members
- Dissatisfaction with diagnostic thoroughness or treatment plans (e.g., refusal to order certain tests or prescribe specific medications)
- Frustration regarding communication with medical staff
In patients' words
"Every employee seems to thoroughly enjoy working there & shows great care for their patients. It's often quicker than going to other urgent area in the area, and they accept a wide array of insurance."
— Yelp review for Fanny Allen Campus"I seriously don’t understand how you can completely ignore a patients concerns, and completely disregard them and make them feel stupid. They didn’t test me for any illness at all crying out loud…."
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