Primary Care | University of Vermont Health - UVMHealth.org
Primary Care • Burlington, VT
Ratings by platform
- Birdeye (Aggregate of Google reviews): 2.2/5 (6 reviews)
- Internal UVMHealth Provider Profile: 4.7/5 (example provider) (150 ratings/18 comments)
What patients say
Patients praise
- Many individual providers are described as caring, thorough, compassionate, and good listeners
- Patients feel heard and respected by specific physicians who take time to build a partnership in care
- Efforts to improve patient-provider communication, including the adoption of AI technology to reduce provider screen time and the use of more inclusive intake forms
- Positive interactions with specific administrative/support staff members who go above and beyond to resolve issues
Common complaints
- Dissatisfaction with reception staff, citing them as condescending, rude, or aggressive
- Reports of long wait times or rushed appointments
- Complaints about administrative issues, including billing problems and communication difficulties
- Instances of perceived dismissiveness by some providers regarding patient concerns
In patients' words
"She took the time to listen to me and I never once felt rushed."
— UVMHealth Provider Patient Review"Doctors and nurses are fine, its some of the reception staff I'm tired of... they have a few there where every time they're in a mood for whatever reason get condescending, rude, and aggressive to patients."
— LocalityBiz/User Review"We have seen ambient help our providers be present and our patients be heard."
— Dr. Justin Stinnett-Donnelly, UVM Health Associate Chief Medical Information OfficerMore clinics in Burlington
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