Burlington Orthopedic Clinic & Urgent Care | EmergeOrtho
Sports Medicine • Burlington, NC
Ratings by platform
- Birdeye/Google: 4.6/5 (~789-1,164 reviews aggregated)
- Apple Maps/Yelp/MapQuest: 3.0/5 (Not explicitly stated (varies))
- Healthgrades: 3.0/5 to 4.9/5 (Very low (small samples))
What patients say
Patients praise
- Efficient and fast urgent care service in many instances
- Friendly, professional, and knowledgeable medical and support staff
- Clear explanations from providers regarding diagnoses and treatment plans
- High satisfaction with specific surgical outcomes and procedures like hip replacements and injections
Common complaints
- Billing and financial transparency issues, including surprise charges and perceived 'bait and switch' tactics
- Concerns regarding communication breakdowns and lack of follow-through among staff
- Reports of unprofessional or dismissive conduct by some medical providers
- Difficulty scheduling or receiving prompt, thorough care in specific instances
In patients' words
"Absolutely a money racquet. 1st app 50. Seen doc for 5 mins literally... No one mentions they charge separately this entire time!!!"
— Yelp/Apple Maps reviews"Kudos to Dr. Bowers for an amazing hip replacement!! And lest not forgot about PA Maurice Jones. He can give me a knee injection anytime! These two guys know what they are doing and they do it with a smile and compassion."
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