Our Burlington Urgent Care Center in VT - Concentra
Occupational Medicine • Burlington, VT
Ratings by platform
- UrgentCareMap/Aggregate: Approximately 3.6 to 4 out of 5 stars based on aggregate data (639 reviews mentioned on one platform)
What patients say
Patients praise
- Friendly and kind front desk staff in some experiences
- Efficient service for simple procedures (e.g., staple removal) when not busy
- Professional and clean facility
Common complaints
- Long wait times even with appointments
- Unorganized administrative processes
- Staff perceived as cold, rude, or lacking care
- Strict, sometimes uncomfortable, protocols for physicals and drug screens
- Perception by some that the center is more focused on occupational testing than general urgent care needs
In patients' words
"The staff are not friendly. Not rude, exactly, but I didn't feel like they cared about my business. ... Rude/cold staff, jail style urine analysis, lack of respect for people's property."
— OpenGovNY review by Mat Wolf"I had a good experience with the receptionist upfront being very kind and helpful. Unfortunately , I did have to wait in the room for 40 minutes for the PA to show up for my physical for CDL license."
— LocalityBiz review"The staff here is amazing!! Such kind lovely individuals! I came in for a pre employment urine test and I had to wait for my urine to collect in my bladder. I felt cold because of the AC, they offered me their jacket and a heater!!"
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