Primary Care - Greensboro
Internal Medicine • Burlington, NC
Ratings by platform
- Birdeye (Cone Health Burlington Family Practice): 3.6/5 (54)
- Birdeye (Oak Street Health Greensboro): 4.1/5 (128)
- Seniors.fyi (Liggins Family Care): 3.9/5 (105)
- Healthgrades (Dr. Tracy McLean-Scocuzza): 4.7/5 (26)
- Cone Health (Dr. Angela Bacigalupo): 4.9/5 (223)
- Cone Health (Dr. Bruce Burchette): 5.0/5 (359)
- Cone Health (Dr. Kalpana Bair): 4.9/5 (227)
What patients say
Patients praise
- High satisfaction with individual physicians who are described as attentive, thorough, and knowledgeable
- Patients appreciate doctors who take time to listen to concerns and explain treatments clearly
- Professional and caring bedside manner cited frequently for specific top-rated doctors
- Convenience of services such as transportation and online appointment scheduling for some clinics
Common complaints
- Difficulty with front-office administration, including long phone wait times and unreturned calls
- Inconsistent communication regarding referrals, test results, and prescription refills
- Occasional reports of feeling rushed during appointments or feeling unheard by specific providers
- Concerns regarding billing errors, unexpected charges, and insurance navigation
- Long wait times in clinic offices
In patients' words
"Dr. Burchette is a Superior physician in anyone's book! He is thoughtful, patient, thorough and kind and really listens to the patient's concerns."
— Cone Health/LeBauer Provider Reviews"This is the most unprofessional practice I have ever encountered... They do not return your phone calls."
— Birdeye Patient Review"Dr. B is the best. I never feel rushed and I feel she really listened to me. She has spoiled me for other doctors."
— Cone Health Provider Reviews"The front desk staff were rude, unwelcoming, and failed to greet patients, leaving a poor first impression."
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