Primary Care | University of Vermont Health - UVMHealth.org
Family Medicine • Burlington, VT
Ratings by platform
- Birdeye: 2.2 out of 5 stars (6 reviews)
- U.S. News & World Report: 4 out of 5 (Patient Experience Score)
What patients say
Patients praise
- Some patients report positive, long-term relationships with providers who listen well
- Praise for individual staff members who provide excellent administrative or customer service support
- General hospital metrics indicate a majority of patients are willing to recommend the facility
Common complaints
- Reports of unprofessional or condescending behavior from some reception and clinical staff
- Complaints regarding difficulties with administrative processes, including billing and appointment scheduling
- Occasional reports of feeling rushed during appointments or concerns about lack of thoroughness in evaluations
In patients' words
"Becky from the UVM Health Network Call Center is AMAZING. She went so above and beyond and helped me resolve a payment issue that had been pending for months."
— Birdeye review"Doctors and nurses are fine, its some of the reception staff I'm tired of. (Not all of them,) but they have a few there where every time they're in a mood for whatever reason get condescending, rude, and aggressive to patients and I don't appreciate it."
— LocalityBiz review"I've been a patient there for over a decade and I think it's a great practice. My provider is wonderful and I feel like she really listens to me..."
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