Medical Providers - Community Health Centers of Burlington

Patients praise

• Individual medical and dental providers are often described as caring, skilled, and professional
• Some patients report positive experiences with staff members who are courteous and efficient
• The organization's mission and modern facilities are appreciated by some members of the community

Common complaints

• Poor communication, particularly difficulty getting through to the front desk or receiving responses to messages and emails
• Significant delays and issues with the medical referral process to specialists
• Administrative and billing issues, including lack of clarity on bills and difficult payment portal experiences
• Rudeness from some reception/administrative staff members
• High staff turnover making it difficult to maintain a consistent relationship with a primary care provider